Cancellation & Refund Policy

At Pro Marketing Academy, we are dedicated to providing an exceptional learning experience for our students. Understanding the need for flexibility in online education, we have established a cancellation and refund policy designed to address the diverse needs of our learners. Please find the details of our policy below:

​

1. Cancellations:

   • Students may request a cancellation for our courses within 24 hours of purchase.

   • Please note that cancellations may not be granted if the course has been accessed or initiated, as course materials and resources are available immediately upon registration.
      

2. Non-Cancellation for Specialized or Promotional Courses:

   • Pro Marketing Academy does not permit cancellations for courses offered as part of special promotions, discounts, or limited-time offers.
      

3. Refund Policy for Content Concerns:

   • If a student is dissatisfied with the quality or relevance of course content, they are encouraged to contact our Customer Service team.

   • Refund requests will be reviewed and considered by our team within 7 days of accessing the course content.
      

4. Course Content Discrepancies:

   • If there are discrepancies between the course content delivered and what was advertised on our platform, or if the content does not meet expectations, please notify our Customer Service team within 7 days of accessing the course. Our team will review your feedback and take appropriate action.
      

5. Courses with External Affiliations:

   • For courses that include certifications or accreditations from external institutions, any issues or concerns should be directed to the respective organizations.
      

6. Refund Processing Timeframe:

   • If a refund is approved by Pro Marketing Academy, it will typically be processed within 16-30 days and reflected in the student's financial account.